The Dessy Group Reviews

They call "special order" everything that is not in their rack. Because you don't know what's in their stock your screwed
I ordered from their size chart according to my measurements and put me in a way bigger size. Of course it was too big and now they want a 25% restocking fee to return. They're making a lot of money charging everyone a fee. My opinion, I don't recommend unless you've tried the dress a t a shop and are sure about the size

I ordered a dress for my brother's wedding. According to their size chart, I should fit their smallest size perfectly. I paid extra to have the dress sent faster, but it still took several weeks. Once it arrived, I tried it on and the bust was HUGE. NOTHING like the size chart, at all. It is completely ridiculous--there is so much extra fabric that there is literally a vertical flap sticking off my chest, and I am not even flat chested! I tried to leave a review on their website but they never actually posted it, which feels super sketchy. And, I have to pay a 25% restocking fee so I can't even get a full return. The quality of this dress was horrible and their customer service is nearly impossible to get a hold of. I will never order from here again.

UPDATE: Dessy attempted to contest this review on WeddingWire. I have evidence to support all of my claims, so their dispute was unsuccessful. Brides, beware!

Wedding planning wasn’t easy, especially in a pandemic. Most of our vendors adjusted to the uncertain times, kept us in the loop with changes, and bent over backwards to make our day as perfect as possible in a pandemic. Not Dessy.

We ordered bridesmaids gowns in June 2021 for my wedding in October 2021. Orders were expected to ship mid-September. Come September, no updates from Dessy, so we reach out for tracking information.

Imagine our surprise when Cindy Dessy replies that their factory shut down, our gowns are not in production, and they will not arrive in time for the wedding. Let me clarify: Dessy did not attempt to contact us about this when the factory shut down, they waited until WE ASKED THEM, with only 5 weeks to go until the wedding.

Cindy Dessy gave me a call, and I expected to discuss a solution. Instead, Cindy listed out excuses, met my concerns with condescension and hostility, and showed no empathy or remorse. It became my job to keep the call on-track and find a solution. Cindy only apologized once - at the very end of the call, as she hung up.

Dessy offered to replacements from their domestic stock - gowns in the same colors, but not the styles we had chosen. While not ideal, it was a solution, and Cindy assured me the gowns would arrive on time.

But the gowns that did arrive were defective or mishandled. One gown meant to ship to New York was instead shipped to New Jersey - to a town that doesn’t exist. Other gowns arrived with unraveling lace, torn skirts, and bleach stains. Some gowns could be salvaged, others couldn’t, and we had to turn to other retailers. (Brides, may I recommend Lulu’s and Amazon?)

Dessy should learn from this, reevaluate their business practices, and offer professional development training to Cindy. But I do not expect them to do so. Instead of learning from the pandemic, they made its uncertainty and chaos their business model. Brides, RUN AWAY from Dessy - they will not meet your expectations, even if you expect the bare minimum.

I get Married in 2 months. I have 8 bridesmaids and all of them ordered their dresses ahead of time for my wedding in November of 2021. It is now September… and one of my bridesmaids who ordered her dress in May, received an email from Dessy stating that “they cannot fulfill her order due to COVID regulations”. So now, she is stuck without a bridesmaid dress. All of my girls ordered the color amber sunset in Lux Chiffon and they all came in on time and were beautiful. However, the bridesmaid that does not have her dress now has to worry about finding another one off of a different site, and we’re hoping it’s the same color. I am So upset with dessy. I’ve tried calling, no answers no matter how long you wait or call, they actually hang up the phone on you. She cannot get another dress from dessy because they take 24 weeks to ship. So what is she supposed to do, Dessy? As the bride, this is very annoying because now I have to worry about one of my bridesmaids dresses looking completely different than the rest of the dresses. They said they would give her a coupon. That does not help when my wedding is less than 2 months away, and Dessy screwed us over. Not happy at all and I would really appreciate a response in order to fix this issue, because my bridesmaid did everything she was supposed to by ordering her dress ahead of time, and Dessy did not do what they were supposed to do

I had an awful experience and posted a review via their website. They did not post it and it is not viewable, meaning they filter their reviews!

Cheap cheap cheap. No surprise here. Fit is terrible 250 bucks for something that looks like it cost 15. Avoid

I ordered a bridesmaid dress with no special sizing or instructions plenty of time before the wedding. It fit perfectly, but the style did not suit my body and I was told I looked "frumpy." So, I went online to return it and select a different Dessy dress. Dessy said my dress was a special order and could not be returned/refunded. I then looked at the bridesmaid dresses in my showroom, and all of them say "special order" in small print underneath! I feel scammed and am disappointed in their business ethics. I asked to return it anyway and received no reply. Avoid this place, they do not deserve your business.

I ordered a bridesmaid dress with no special sizing or instructions plenty of time before the wedding. It fit perfectly, but the style did not suit my body and I was told I looked "frumpy." So, I went online to return it and select a different Dessy dress. Dessy said my dress was a special order and could not be returned/refunded. I then looked at the bridesmaid dresses in my showroom, and all of them say "special order" in small print underneath! I feel scammed and am disappointed in their business ethics. I asked to return it anyway and received no reply. Avoid this place, they do not deserve your business.

I took my two bridesmaids for a fitting at Dessy’s Toronto location. Our consultant was nice enough, but she was bound by Dessy’s appointment rules which made my bridesmaids feel very hurried and disappointed throughout the appointment.

Unfortunately, the majority of the 12 choices we wanted were not available to try on in any colour or required size. We kept being reminded that we only had a few minutes left and that we were weren’t allowed to stay past our 30-40 minute time slot. The place is in the middle of an industrial area and there were no groups waiting before or after us...it wasn’t busy! Being made to feel that we had to rush was not a great feeling and really turned my bridesmaids off the idea of purchasing any dress from Dessy.

Once we left Dessy, we were able to get a last-minute appointment at David’s Bridal - who were actually very busy but welcoming - that day. My bridesmaids found and tried on dresses very similar to the styles that they had seen on the Dessy website, and they purchased them that day.

Unfortunately, Dessy’s appointment policies and rush tactics lost them business. The process of selecting a dress from Dessy seemed extremely confusing and if they didn’t fit, there are no returns. To reiterate a previous review, they are not custom dresses, just made in a size in the colour you want. Alterations are not offered, so after you pay over $300 for the dress, you’d have to find a seamstress and pay her another $100+. My bridesmaids just weren’t willing to make the gamble, especially after such an underwhelming appointment. It may have been a different story if the dresses were really special in person, but they were the same as what you’d find anywhere else.

I don’t even know where to start! I had the best experience. My bridesmaids, all 8, live all over the country so there was no way to meet in person to try on dresses! Every size they ordered fit great and the color (seagrass green) was unbelievably beautiful! I came into a conflict when one of my bridesmaids was unable to make the wedding A WEEK BEFORE! I contacted customer service and got Chelsea, thank goodness, who jumped into action contacting the warehouse. They had one dress in that color and style and luckily that was around the size of my new bridesmaid! She cancelled thursday, I contacted them Friday, ordered the dress and received it Wednesday! If it wasn’t for Chelsea and her great assistance and quick thinking and acting, the wedding wouldn’t have gone as perfectly as it did! Oh and the ties were great and delivered quickly! I ordered swatches of everything months before and they also came quickly! All I know is that this company went above and beyond to resolve a conflict and the customer support is beyond helpful and kind! Thank you thank you thank you!